FAQS

The City of Atlanta code of ordinances can be found at: here

You can request enforcement on-line at the ATLPlus web site or call ATL+ Customer Service at 404-201-5396

Option 1: Pay Citation

Option 2: Contest a Citation

Parking meter enforcement times are established as follows:

Business/Government zone:

• This is an area where parking is occupied by patrons of business or government offices with high need for turnover parking
• Enforcement days are Monday through Saturday
• Enforcement hours are 7 A.M. to 7 P.M.
• Parking time limit is two hours

Mixed Use zone:

• This is an area where buildings have multiple uses which include both residential and commercial but do not have onsite parking
• Enforcement days are Monday through Friday
• Enforcement hours are 8 A.M. to 6 P.M.
• Parking time limit is three hours

School/University zone

• This is an area where the majority of parking is occupied by attendees of post-secondary colleges and/or universities
• Enforcement days are Monday through Saturday
• Enforcement hours are 7 A.M. to 7 P.M.
• Parking time limit is three hours

Entertainment/Restaurant/Hospital zones

• This is an area where the majority of parking is occupied by patrons of theaters, museums, restaurants, other entertainment venues, and hospitals
• Enforcement days are Monday through Saturday
• Enforcement hours are 7 A.M. to 10 P.M.
• Parking time limit is four hours

No metered on-street parking enforcement will occur on Sundays and City exempt holidays.

City Holidays include: New Years Day, Martin Luther King Jr., Memorial Day, July 4th, Labor Day, Veterans Day, Thanksgiving Day / Day After, and Christmas Day. No payment to meters is required on these days.

Click below for a map of zone enforcement by area.

• Buckhead
• East Central Business District
• Little Five Points
• North Midtown
• South Midtown
• Virginia Highlands
• West Central Business District
• West End

*This will begin in Summer 2017. Pay by License Plate is a system that allows a vehicle to park in a space using their license plate number instead of placing a receipt on the dash. The driver or occupant of the vehicle remembers their plate number, inputs it into the pay station, pays for the amount of time they need and then goes to their desired destination. Receipts are optional. There is no need to return to the vehicle to place a receipt on the dash. If your time is running out and additional time is needed you can purchase additional parking time remotely through your smartphone app without having to return to the pay station. Parking enforcement personnel are able to identify vehicles that are paid electronically by reviewing the license plate number.

Yes you use Parkmobile to pay for your parking time without having to go to a pay station.

You can download the Parkmobile App at: here

You need to enter your license plate number.

Most parking meters are $2.00 per hour.

Yes. The pay stations and parking meters accept credit cards (Visa, Master Card). The minimum charge when using a credit card is $2.00.

While all parking meters and pay stations will accept coins and credit cards, not all pay stations will accept cash. The pay stations with historically high usage of cash payments will continue to accept cash, coin and credit cards. In other areas of the City, the pay stations will mostly accept coin and credit card.

Not automatically. Receipts are optional; you must follow the prompt on the screen to print a receipt.

No, the receipt does not need to be placed on your dashboard. Keep it for your records only.

The City of Atlanta has a number of areas where on-street parking is time limited and your vehicle must leave after the maximum time for that area. Time limits have been created to encourage the necessary turnover needed to support the area’s businesses.

If you park at a malfunctioning pay station you should find another pay station to make your payment. If a parking meter malfunctions please call 404-201-5396 to report the malfunction. After calling in all parking meter time limits will still apply to parking (i.e. 1 or 2 hour parking limit).

There are no refunds because there is no way to determine the amount of time that you actually parked.

Pay station upgrades will be occurring over the first few months of the program. One of the most noticeable changes will be made to the pay stations screen. The new pay stations will come with a bright, colorful, and easy to read screen that will be more visible in the day time and night time hours.

Yes. However, certain spaces are designated for use only by persons with disabilities. Only vehicles displaying an official hang-tag or license plates may park in such spaces.

Call A-Tow at 404-577-6566. Payments and other release arrangements must be made in person at A Tow Atlanta: 180 Harriet St, Atlanta, GA 30315 (24-hours per day, 7-days per week). Valid registration and insurance information will need to be presented at the time of a vehicle’s release.

Contact ATLPlus through our website or 404-201-5396 (Representatives are available 8 am – 5 pm Eastern Time; Automated services are available 24 hours a day.).

Please forward a copy of your citation to our Customer Service Team at atlplusmeterhotline@spplus.com and someone will reach out to you to assist.

To view photo documentation associated with your citation please proceed with an Enforcement Investigation.  After entering your information you will be presented with any photos associated with the citation.